Effective date: August 24, 2026
We want you to feel confident shopping with VALQIA. Please review the conditions below before requesting a return.
15-Day Return Window
You may request a return within 15 calendar days after your order is delivered. To qualify, the item must be unused, unlit, unwashed, complete, and in the same undamaged condition in which it was received. Original packaging and proof of purchase are required.
How to Start a Return
- Contact us through our Contact page within the 15-day window.
- Include your order number, the item you wish to return, and the reason for the request.
- Wait for approval and return instructions before sending anything.
Returns sent without prior approval may not be accepted. The return address will be provided privately with the approval instructions.
Return Shipping
For a change of mind, preference, size, or color, the customer is responsible for return shipping. We recommend using a trackable service and packaging fragile items securely. Original shipping charges are not refundable unless the return is caused by a VALQIA error or an item arrived damaged.
Damaged, Defective, or Incorrect Items
Please inspect your order promptly. If an item arrives damaged, defective, or incorrect, contact us within 48 hours of delivery. Include your order number and clear photos of the item, outer package, inner packaging, and shipping label. Keep all packaging while we review the claim. We will work with you on an appropriate replacement or refund.
Items That Cannot Be Returned
- Used, lit, washed, altered, or damaged items.
- Items missing parts, accessories, or original packaging.
- Personalized or custom-made products.
- Gift cards and items clearly marked final sale.
Refunds
Once the returned item is received and inspected, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method. Banks and payment providers may take approximately 5–10 business days to post the credit.
Exchanges
Exchanges depend on product availability. In some cases, the fastest option is to return the original item for a refund and place a new order after the return is approved.
Order Changes and Cancellations
Contact us as soon as possible if you need to change or cancel an order. We will try to help, but changes and cancellations cannot be guaranteed after processing or shipment has begun.
Contact
To request a return or report a problem, use our Contact page. Customer-service requests are normally answered within 24–48 hours.