Questions, answered
When will my order ship?
Orders are usually dispatched within two business days. You’ll receive tracking details as soon as your parcel leaves us.
How are fragile items packaged?
Yes. We package every candle, vessel, and ceramic piece carefully to help it arrive safely.
How should I care for candles?
Trim the wick before each burn and never leave a lit candle unattended. Follow the care instructions included.
What is your returns policy?
Unused items can be returned according to our returns policy. Please contact us promptly to begin the process.
Are gift sets ready to give?
Our fragrance gift sets make thoughtful presents, with beautifully coordinated scents and presentation ready for gifting.
How do I receive 10% off?
Join the valqia mailing list and receive 10% off your first order. The offer is sent by email.