Effective date: August 24, 2026
These Terms & Conditions govern your use of myvalqia.com and purchases from VALQIA. By using the site or placing an order, you agree to these terms.
Online Store Use
You may use this site only for lawful personal shopping purposes. You may not misuse the site, interfere with its operation, attempt unauthorized access, or use its content for fraudulent or harmful activity.
Products and Product Information
We make reasonable efforts to display products, colors, dimensions, materials, and descriptions accurately. Screen settings and lighting can affect color appearance. Handmade and artisan-style products may show normal variations in glaze, texture, finish, pattern, or dimensions; these variations are part of their character and are not automatically defects.
Prices, Availability, and Orders
Prices and availability may change without notice. Placing an order does not guarantee acceptance. We may limit quantities, correct errors, or cancel an order when a product is unavailable, pricing is incorrect, payment cannot be verified, or fraud is suspected. If we cancel a paid order, the applicable payment will be refunded.
Payment
You agree to provide current and accurate billing, shipping, and payment information. Payments are processed by third-party providers and may be subject to their terms and security checks.
Shipping, Returns, and Refunds
Shipping and delivery are governed by our Shipping Policy. Returns, damaged items, exchanges, and refunds are governed by our Returns & Refunds Policy. These policies form part of these Terms & Conditions.
Safe Product Use
Follow all product labels and care instructions. Never leave a burning candle unattended. Keep flames away from children, pets, drafts, and flammable materials, and place candles on a stable heat-resistant surface. For ceramics, avoid sudden temperature changes and follow any product-specific food, dishwasher, microwave, or oven guidance. VALQIA is not responsible for damage caused by misuse or failure to follow safety and care instructions.
Intellectual Property
VALQIA’s name, logo, website design, photographs, text, and other original content are protected by applicable intellectual-property laws. They may not be copied, republished, or used commercially without written permission.
Third-Party Services and Links
Our site may use or link to third-party services. VALQIA is not responsible for third-party content, availability, policies, or practices.
Limitation of Liability
To the fullest extent permitted by law, VALQIA will not be liable for indirect, incidental, special, or consequential losses arising from use of the site or products. Nothing in these terms limits rights that cannot legally be limited.
Governing Law
These terms are governed by the laws of the State of Tennessee, without regard to conflict-of-law rules.
Changes and Contact
We may update these terms from time to time. Continued use of the site after an update means the revised terms apply. Questions may be sent through our Contact page.