Effective date: August 24, 2026
VALQIA respects your privacy. This policy explains what information we collect through myvalqia.com, how we use it, and the choices available to you.
Information We Collect
- Contact information, such as your name, email address, phone number, billing address, and shipping address.
- Order and account information, including products purchased, order history, and customer-service communications.
- Payment information processed securely by our payment providers. VALQIA does not store full payment-card details.
- Technical information, such as IP address, browser type, device information, cookies, and site activity.
- Information you voluntarily submit through forms, reviews, surveys, or newsletter sign-up.
How We Use Information
- To process payments, fulfill orders, provide tracking, and deliver purchases.
- To respond to questions, returns, and customer-service requests.
- To operate, protect, troubleshoot, and improve our website and services.
- To prevent fraud, maintain security, and comply with legal obligations.
- To send marketing messages only when permitted; you may unsubscribe at any time.
How We Share Information
We share information only as needed with service providers that help us operate our business, such as payment processors, shipping carriers, website hosting, analytics, fraud prevention, and customer-support providers. We may also disclose information when required by law or to protect our rights and customers. VALQIA does not sell your personal information.
Cookies
Our site uses cookies and similar technologies to keep the store functioning, remember preferences, understand site usage, and support security. You can manage cookies through your browser settings, although disabling essential cookies may affect checkout or account features.
Data Retention and Security
We retain information only as long as reasonably necessary for orders, customer service, accounting, legal compliance, security, and dispute resolution. We use reasonable administrative and technical safeguards, but no online system can guarantee absolute security.
Your Choices and Rights
Depending on where you live, you may have the right to request access to, correction of, or deletion of certain personal information. You may also opt out of marketing communications. To make a request, contact us through our Contact page. We may need to verify your identity before completing a request.
Children’s Privacy
Our store is not directed to children under 13, and we do not knowingly collect personal information from children under 13.
Changes to This Policy
We may update this policy from time to time. The effective date above will show when the latest version became active.
Contact Us
Questions about privacy may be sent through our Contact page. VALQIA is an online store based in Sevierville, Tennessee.