Effective date: August 24, 2026
VALQIA carefully prepares each order for safe delivery. The information below explains our standard shipping process.
Processing Time
Orders are usually prepared within 1–3 business days, excluding holidays and unusually busy periods. Processing time is separate from carrier transit time.
Shipping Rates and Destinations
Free standard shipping is available on orders of $59 or more. Available shipping destinations, services, and rates are shown at checkout before payment. We may update shipping options as our store grows.
Tracking and Delivery
When tracking is available, it will be sent after your order ships. Delivery dates displayed at checkout are estimates and are not guaranteed. Weather, holidays, carrier disruptions, and other events outside our control may cause delays.
Shipping Address
Please review your shipping address carefully before placing an order. Contact us immediately if you notice an error. We will try to help, but address changes cannot be guaranteed after processing or shipment begins. Additional shipping charges caused by an incorrect or incomplete address may be the customer’s responsibility.
Delayed or Missing Packages
If tracking shows a delay, please first review the carrier’s latest update. If the package appears lost or is marked delivered but cannot be located, contact the carrier and then contact VALQIA through our Contact page so we can assist with the available claim process.
Damaged Orders
Report items that arrive damaged, defective, or incorrect within 48 hours of delivery. Include your order number and clear photos of the product, outer box, inner packaging, and shipping label. Keep all packaging while the claim is reviewed. See our Returns & Refunds Policy for full details.
Contact
Questions about shipping may be sent through our Contact page. Customer-service requests are normally answered within 24–48 hours.