Policies

Everything you need to shop with confidence. Select a policy below for full details.

Shipping Policy
Processing times, tracking, delivery estimates, address changes, and damaged packages.

Returns & Refunds Policy
Our 15-day return window, eligibility requirements, refunds, exchanges, and damaged-item claims.

Privacy Policy
How VALQIA collects, uses, protects, and shares customer information.

Terms & Conditions
Store terms, product information, payments, safe product use, and customer responsibilities.

Need help? Visit our Contact page. We normally respond within 24–48 hours.